1. Introduction
Zyraxo ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our software-as-a-service platform ("Service"). By using the Service, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Account Information
We collect information you provide when creating an account, including:
- Name and email address (collected via Clerk authentication service)
- Organization name and details
- Profile information and preferences
2.2 Lead Data
When you use our lead generation and management features, we collect and store:
- Contact information for leads (names, emails, phone numbers, addresses)
- Company information and business details
- Lead scores, notes, and activity history
- Pipeline and stage information
2.3 Payment Information
Payment processing is handled by Stripe, a third-party payment processor. We do not store complete payment card information. Stripe collects and processes:
- Payment card details (processed securely by Stripe)
- Billing address and contact information
- Subscription and transaction history
2.4 Usage Data
We automatically collect information about how you use the Service, including:
- Feature usage and interaction patterns
- Performance metrics and error logs
- Device information and browser type
- IP address and general location data
- Time and date of access
2.5 Cookies and Tracking Technologies
We use cookies and similar tracking technologies to:
- Maintain your session and authentication state
- Remember your preferences and settings
- Analyze usage patterns and improve the Service
- Provide personalized experiences
You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of the Service.
3. How We Use Your Information
We use the collected information for the following purposes:
- Service Provision: To provide, maintain, and improve the Service
- Authentication: To authenticate your identity and manage your account
- Billing: To process payments and manage subscriptions
- Support: To respond to your inquiries and provide customer support
- Communication: To send service-related notifications and updates
- Analytics: To analyze usage patterns and improve our Service
- Security: To detect and prevent fraud, abuse, and security threats
- Legal Compliance: To comply with legal obligations and enforce our Terms
4. Third-Party Services
4.1 Clerk (Authentication)
We use Clerk for user authentication and account management. Clerk processes your account information, including email addresses and authentication credentials. Please review Clerk's Privacy Policy to understand how they handle your data.
4.2 Stripe (Payments)
We use Stripe to process payments and manage subscriptions. Stripe handles payment card information and billing details. We do not store complete payment card information. Please review Stripe's Privacy Policy to understand how they handle your payment data.
4.3 Other Service Providers
We may use other third-party service providers to help us operate the Service, such as hosting providers, analytics services, and customer support tools. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
5. Data Sharing and Disclosure
We do not sell your personal information. We may share your information in the following circumstances:
- Service Providers: With third-party service providers who perform services on our behalf (e.g., Clerk, Stripe, hosting providers)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- Protection of Rights: To protect our rights, property, or safety, or that of our users
- With Your Consent: When you explicitly consent to sharing
6. Data Retention
We retain your information for as long as necessary to provide the Service and fulfill the purposes described in this Privacy Policy. When you cancel your account, we may retain certain information for a reasonable period to comply with legal obligations, resolve disputes, and enforce our agreements. After this period, we will delete or anonymize your information, subject to applicable law.
Note: As stated in our Terms and Conditions, we cannot guarantee data recovery after account cancellation or termination.
7. Your Rights and Choices
You have certain rights regarding your personal information:
- Access: You can access and review your account information through your account settings
- Correction: You can update or correct your information through your account settings
- Deletion: You can request deletion of your account and data by contacting us
- Data Portability: You can request a copy of your data in a machine-readable format
- Opt-Out: You can opt out of certain communications by adjusting your preferences
- Cookie Controls: You can manage cookies through your browser settings
To exercise these rights, please contact us using the information provided in the Contact section below.
8. Security Measures
We implement appropriate technical and organizational measures to protect your information, including:
- Encryption of data in transit and at rest
- Secure authentication and access controls
- Regular security assessments and updates
- Limited access to personal information on a need-to-know basis
- Secure hosting infrastructure
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
9. Children's Privacy
The Service is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. By using the Service, you consent to the transfer of your information to these countries.
11. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information (we do not sell personal information). To exercise these rights, please contact us using the information provided below.
12. European Privacy Rights (GDPR)
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR), including the right to access, rectify, erase, restrict processing, data portability, and object to processing. You also have the right to lodge a complaint with a supervisory authority. To exercise these rights, please contact us using the information provided below.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Service after changes are posted constitutes acceptance of the updated Privacy Policy.
14. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Zyraxo
Email: support@zyraxo.com